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Macbook Pro 2016 - Graphics card crashing

My Macbook Pro 2016 on 10.15.7 had its battery replaced 4 weeks ago by MyMac (Authorised Service Centre). I reinstalled MacOS within two days of getting it back, but now I have been having a host of issues.


Previous tasks of screen sharing while on a Zoom call, rendering video or looking at 3D content in a web browser that I do for work over the 4 years. Now have the computer crashing and restarting.


Any thoughts on what the solution is? MyMac told me to install MacOS again....


Thank you

MacBook Pro 13″, macOS 10.15

Posted on Nov 24, 2020 3:04 PM

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Dec 3, 2020 7:32 AM in response to Andres2591

Hello Andres2591,


Thanks for using Apple Support Communities! We understand you're having issues with your Mac crashing and restarting; let's look into this more.


The following support article provides some troubleshooting steps to try for this behavior:


If an app freezes or quits unexpectedly on Mac - Apple Support


Also, a good way to isolate this particular issue is to start your Mac in safe mode to see if you have the same issues:


How to use safe mode on your Mac - Apple Support


Hope this helps.


Best Regards.

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Macbook Pro 2016 - Graphics card crashing

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