Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Pro frozen on boot

my iPad is frozen on the APPLE start up screen (black background) it seems to power down and up quickly - I plugged it into computer and tried to hard re-set and still not luck! can anyone tell me how to fix or what and why this is happening ?


[Re-Titled by Moderator]

Posted on Nov 24, 2020 5:01 PM

Reply
Question marked as Best reply

Posted on Nov 24, 2020 5:24 PM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Best reply

Nov 24, 2020 5:24 PM in response to V_unique

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

iPad Pro frozen on boot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.