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Level 1

4 points

My iPad is stuck on the Apple screen and won’t shut down

My iPad is stuck on the Apple page and won’t shut down by holding the home button and power button.

Posted on Nov 25, 2020 2:18 PM

Top-ranking reply

Community+ 2024

Level 10

289,514 points

Posted on Nov 25, 2020 2:22 PM

If iPad isn’t responding, do one of the following:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

If the iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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