Keychain issues...cannot send or receive email

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Level 1

10 points

Keychain issues...cannot send or receive email

I kept getting pops asking for passwords. I read that this was an issue with the keychain and it suggested resetting the keychain and gave instructions on doing so. I did this. Now, not one of 30+ email addresses, regardless of server, can send or receive emails. I have re-entered passwords on a couple of email addresses to test things, to no avail. I even changed the password on my host where the email address is set up and entered them into Mail, to make 100% sure that the password I entered was correct. Nothing.

I have also removed the folder from the keychain folder, after holding down the option key and selecting LIBRARY from the GO menu. I put the folder on my desktop, restarted the computer, re-entered the password in the IN/OUT servers of two email addresses and still nothing.

Anything I've googled comes up as some other issue and I cannot find a solution to this specific problem. Any help is greatly appreciated! Thank you in advance!

I am using Apple Mail 7.3 on OS X 10.9.5 Mavericks

Posted on Nov 25, 2020 6:28 PM

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Answer 1

MoonJ.

Community Specialist

Dec 3, 2020 4:30 PM in response to mike32869

Hello mike32869,

Welcome to Apple Support Communities. It looks like you're unable to send or receive emails as you're having issues with the keychain on your Mac. We understand the importance of getting this issue resolved, and we'd be happy to look into this with you.

To get started, can you tell us the exact message showing up when you try to send or receive an email? Are you experiencing this behavior with a specific email account or multiple?

Please check out these helpful links:

If your Mac keeps asking for your keychain password

What is Keychain Access on Mac?

If you can’t send emails in Mail on Mac

We hope this information is useful. Kind regards.

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Answer 2

mike32869 Author

Level 1

10 points

Dec 3, 2020 7:49 PM in response to MoonJ.

Hi MoonJ,

Thank you for responding. To answer your questions...

There are 41 email addresses. All worked before the keychain was reset. They are on multiple servers and I have a few set up on my phone, which has no problem sending or receiving. I only re-entered passwords for two (two different servers) to get them working first, then - if they did, I would continue to re-enter passwords for the rest.

ALL 41 accounts - including the two that I re-entered the passwords for, have the triangles with the "!" in them. No error message comes up, and shortly after I hit GET MAIL I get a beep as if my email has been checked and I have no new messages.

Again, everything worked before the keychain reset, so none of the ports have been changed since they last worked.

I appreciate any help you can provide!

Thank you!

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Answer 3

mike32869 Author

Level 1

10 points

Dec 5, 2020 1:37 PM in response to Eric--F

Thank you for your response. Miraculously, my email started working

again when I checked it to get the error message from the connection

doctor. I have done several restarts, I have changed passwords on the

servers and re-entered them in the Mail so that I was 100% sure that

they matched, and did everything short of standing on my head - to no

avail. Now, without doing anything else or changing any settings, it

works? Very strange.

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Answer 4

Eric--F

Community Specialist

Dec 4, 2020 7:12 PM in response to mike32869

Hi mike32869,

Thanks for getting back to us with those additional details. We understand the importance of being able to send and receive emails on your Mac, so let's continue working on this together.

As you're having yellow triangles next to your mail accounts, let's run "Connection Doctor", and follow the steps in the following links:

Use Connection Doctor in Mail on Mac

If you can’t send emails in Mail on Mac

If you can’t receive emails in Mail on Mac

If the behavior persists or you run into any trouble, please reach out again.

Best Regards.

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Keychain issues...cannot send or receive email

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