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Why won't Apple let me download the update it is asking me to install?

Why won't Apple let me download the update it is asking me to install?


I have an iPhone 12 Pro, with iOS 14.2. I received a notification to update to 14.2.1.


When I attempt to do this the "Download and Install" button is dimmed. There are no apps running at all. I have power cycled the iPhone. It is still dimmed.


Suggestions appreciated.

iPhone 11 Pro

Posted on Nov 25, 2020 6:56 PM

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Question marked as Best reply

Posted on Nov 25, 2020 6:59 PM

are you connected to WiFi?


check out this user tip, see if it helps

Updating iOS: common issues and solutions - Apple Community

6 replies

Why won't Apple let me download the update it is asking me to install?

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