Trouble with dotted clouds

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Level 1

22 points

Trouble with dotted clouds

I have a classic album that I've owned for 20 years, imported from CD as high quality aif files into iTunes for just as long. I finally synced my Music library to the 'cloud library' and now there's a dotted cloud next to 8 of the 14 tracks, and they cannot be played on my iPhone.

The message on iPhone reads "The song is not synced across your devices. On your Mac go to apple music and in Preferences, select sync library." which I have done.

In looking up what the dotted cloud means I tried on my mac Music>File>Library>Update Cloud Library, which did not solve the problem.

Anyone have an idea?

Posted on Nov 26, 2020 5:51 AM

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Answer 1

Best reply

V_J_R

Level 4

1,579 points

Nov 26, 2020 5:57 AM in response to horsesbreed

this is probable this one:

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A dotted-line cloud

If you see a dotted-line cloud next to a song, then it might mean one of the following:

Waiting: The song is in the process of being matched and hasn't been uploaded. Choose File > Library > Update Cloud Music Library to resolve this.
Not Uploaded: The song was added from another device and can't be matched. To upload the song, turn on Sync Library on the computer where the original audio file is stored.
No longer available: The song is either not available in the Apple Music catalog, or hasn't been released yet.

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read https://support.apple.com/en-us/HT203564, mb it helps

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Answer 2

horsesbreed Author

Level 1

22 points

Nov 26, 2020 6:09 AM in response to V_J_R

Yes, I've already done the first two bullet points. The 3rd is likely no, as it is Beatles music. And anyway shouldn't it be available on all my devices, even if it's not in the apple music catalogue? Isn't that the benefit of syncing my library to the cloud?

What's frustrating is my Apple Music subscription should make these songs available to stream on my iPhone wether or not I have synced my library, which I have.

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Answer 3

V_J_R

Level 4

1,579 points

Nov 26, 2020 6:14 AM in response to horsesbreed

i want to believe that all Beatles tracks are available on Music, but who knows. did you check it yet?

as far as i get from article, if something is gone from catalogue, it cannot be synced, how strange it wouldn't sound

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Trouble with dotted clouds

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