After BigSur, unable to print with Word for Mac (Vers 16.43)

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After BigSur, unable to print with Word for Mac (Vers 16.43)

I formerly was able to print with Word, then updated to BigSur and now cannot use drop down nor COMMAND+P to print. No print menu opens.

I can log into a different account on my MacBook Air and download Word and bring up a print screen and print, but not for my day-to-day/normal profile. I've deleted and reinstalled Word on my normal profile without success.

To print, I have to turn Word doc into a PDF and print from PDF (other apps work with printer). Nothing on Microsoft forums for why this might be.

MacBook Air 13″, macOS 11.0

Posted on Nov 26, 2020 8:39 AM

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Answer 1

Best reply

TomLoganfromPortland Author

Level 1

4 points

Dec 1, 2020 1:20 PM in response to TomLoganfromPortland

Microsoft provided a fix:

https://support.apple.com/guide/mac-help/reset-mac-printing-system-solve-a-problem-mh14001/mac

I had to delete out the printers from my profile. Now I can save as a PDF in Word and print in Word. Strange.

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Answer 2

Nov 29, 2020 2:54 PM in response to TomLoganfromPortland

It might be the version of Office. Check here:

https://support.microsoft.com/en-us/office/update-history-for-office-insider-for-mac-83d11f86-ef3c-48df-889e-9fda3cc66f5c

I had Office 2016, and Microsoft discontinued support for the whole thing on 10/13, so I wouldn't be surprised if it has compatibility problems with Big Sur. If that's not the problem, try updating to 16.44 and see if that will help (see same Microsoft page linked above).

I switched to Office 365 after receiving a notice from Microsoft on 11/15 that Office 2016 is no longer supported, so I gathered that Microsoft does not want to update that older software for Big Sur, but the timing might also be coincidental.

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Answer 3

Nov 29, 2020 4:47 PM in response to hildegard47

Thanks. I switched my Microsoft update preferences from "slow" to "fast" and updated to 16.44. Problem persists. Weird thing is that I can save to PDF and print as a different User on the same machine.

Originally, the account I'm having problems with (the one with all my files) wasn't an Admin; the one with no issues was. I've switched both accounts to Admin privileges back when trying to troubleshoot this (before posting), but that didn't solve the problem either.

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Answer 4

Dec 29, 2020 1:28 PM in response to TomLoganfromPortland

Similar problems with printing, but not exactly the same:

Can print SINGLE pages or ENTIRE documents from Word, but not page ranges.

Cannot print AT ALL from Acrobat.

Tried reloading printer (HP) but no change.

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Answer 5

Nov 29, 2020 8:59 AM in response to TomLoganfromPortland

Also, Word will not allow a "Save As" to PDF.

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Answer 6

Dec 1, 2020 10:52 PM in response to TomLoganfromPortland

I'm facing the same problem

Word 365 (version 16.43) can't save it in 'pdf' format

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After BigSur, unable to print with Word for Mac (Vers 16.43)

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