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Level 1

8 points

Can’t send or receive messages from non-Apple users.

I have a refurbished iPhone 7 due to my X-RAY having died before it was paid for but it seems I am out of luck on help for the X-RAY. Now my iPad Pro refuses to send or receive any messages to a non IPhone. I am now unable to get in touch with my family on the iPad Pro. We are in an RV and in our 80s and need to have contact. I have tried the items in your help area but nothing changes. You say I will see a code. Where does that code show up. Your answers are of no help to me and your stores are hiding out and not even letting me in. I need help.

caroljoy20

iPad Pro, iPadOS 14

Posted on Nov 26, 2020 9:35 AM

Top-ranking reply

LotusPilot

Community+ 2025

Level 10

294,868 points

Posted on Nov 26, 2020 9:47 AM

You must explicitly enable Text Message Forwarding for your iPad on your iPhone.

On your iPhone:

Settings > Messages > Text Message Forwarding - set to ON - and explicitly enable your iPad from the list of devices.

Also ensure that Messages in iCloud is enabled on both your iPhone and iPad:

Settings > [Your Name / AppleID] > Messages - set to ON

More information:

How to forward SMS/MMS text messages from your iPhone to your iPad, iPod touch or Mac - Apple Support

Fault finding if needed:

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

I hope you find this to helpful in resolving the issue.

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Can’t send or receive messages from non-Apple users.

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