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isadora128 Author

Level 1

4 points

iPad given to me needs to be factory reset

I have an ipad that was given to me by someone that has passed away and I don't have their apple ID or password. I want to reset the device and load my own apple ID, how do I do it?

iPad, iPadOS 14

Posted on Nov 26, 2020 6:31 PM

Top-ranking reply

frazzm737

Level 9

55,236 points

Posted on Nov 26, 2020 6:45 PM

You have encountered Activation Lock which requires the Apple ID and Password of the original owner to unlock. We cannot help you and Apple will not. If you can prove that you are a legal heir, you can use the link...

How to request access to a deceased family member's Apple accounts - Apple Support

Otherwise, you are out of luck. You can recycle the device at any Apple Store.

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iPad given to me needs to be factory reset

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