Unable to contact iMessage server on iPad

I recently relocated to Thailand. I Message works fine on my MacBook Pro (2020) and IPhone 11; however, on my iPad when I open the app i get a message that says I need to sign in. After some time, I get the message that says “unable to contact iMessage server”.


I used the same name and password to successfully log in to the support site, so I’m confident the issue is really reaching the iMessage server.


I am using hotel WiFi, and have tried with a VPN coming in from the US, and without the VPN, coming in from Thailand.


I followed the instructions in another thread and went to settings and there was no place to turn off iMessage and FaceTime, as suggested. Those screens have log on options, but I am not able to enter a password from those respective screens (I entered the PW from the Messages app when I received the error indicated above). I did restart the device.

iPad Pro, iPadOS 13

Posted on Nov 27, 2020 4:24 AM

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3 replies

Dec 5, 2020 7:42 AM in response to G B-D

Hello G B-D,


Thanks so much for reaching you to us for assistance with iMessages on your iPad. We know this is a great feature, and we're delighted to assist you. 


Which iPad model, and OS version are you having this issue with? Settings > General > About.


To start, let's try following this article step by step, and see if it helps: 


If you get an error when trying to activate iMessage or FaceTime



We hope this information is useful. Kind regards.

Dec 6, 2020 6:55 AM in response to jdo_apple

Check your device settings

  1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
  2. Go to Settings > General > Date & Time and make sure that your time zone is set correctly.

>>>>>I have done this - I am in Thailand and the clock on all my Apple devices is correctly indicating local time. BTW, my MacBook and iPhone are behaving correctly. I have tried this with a VPN bringing me in via the US and without a VPN, so coming in through Bangkok.<<<<<

>>>>>Also note, when I click on my name in settings, I can see I am logged in to iCloud (based on the fact I can see how much storage is used) from the iPAD, but when I go to my iPhone, it does not report that my iPAD is online (based on the fact it is not found under 'find my iPAD')<<<<<


Turn off and restart iMessage and FaceTime

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device:
  1. Turn iMessage and FaceTime back on.

>>>>>I have done this. When I open iMessage it asks me to sign in, and then it tells me 'signing in', and after some time it tells me it could not reach the server<<<<<


Still not activated after a day?

It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:

  1. Make sure that your device has the latest version of iOS or iPadOS.

>>>>>ios 14.2<<<<<

  1. If you're using an iPhone, contact your carrier to make sure that you can send and receive SMS messages.

>>>>>I receive SMS messages, just not iMessage messages on the iPAD. Additional, the sign in message makes it impossible to reply to any SMS messages on the iPAD<<<<<

  1. If your iPhone is used with a carrier not found in the wireless carrier articles make sure you can send and receive international SMS.

>>>>>T Mobile<<<<<


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Unable to contact iMessage server on iPad

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