Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation Lock

I have an ipad 3 12.9 3rd generation. I have spent countless hours trying to remember the icloud address to it. It is not linked to any of my devices. Therefore, I cannot remember the id or password. I erased everything in hopes to get passed it. I have tried every lock and deactivate strategy.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Nov 27, 2020 8:34 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 27, 2020 8:40 AM

If you are talking about "activation lock", neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

Similar questions

1 reply
Question marked as Top-ranking reply

Nov 27, 2020 8:40 AM in response to jsand21

If you are talking about "activation lock", neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

Activation Lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.