Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Microsoft office download on my iPad Air 12.4.9

how do I download Microsoft office to my iPad? Apps store says update to iOS 13. before I can download But I can’t update. Please what is the solution

Posted on Nov 27, 2020 10:18 PM

Reply
Question marked as Best reply

Posted on Nov 28, 2020 9:02 AM

I surmise that you have an original first generation iPad Air, an iPad mini2 or mini3. These models of iPad can only be updated to iOS 12.4.9.


Apple ended update support for these devices in September 2019. They cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU and RAM) for newer versions of iOS/iPadOS.


Some App developers have dropped support for iOS versions preceding iOS 13.x for technical reasons (often because APIs or software libraries upon which they rely have been updated in the new version of iPadOS, making their App incompatible with earlier versions). 


Whilst many App titles remain compatible with your iPad, if you want or need to access to Apps requiring the most recent versions of iOS, you’ll need to consider replacement of your iPad with a newer or current model that supports iPadOS13/14.


I hope this information provides helpful clarity as to your available options - and the limitations of your existing iPad.

1 reply
Question marked as Best reply

Nov 28, 2020 9:02 AM in response to 2480MAMA

I surmise that you have an original first generation iPad Air, an iPad mini2 or mini3. These models of iPad can only be updated to iOS 12.4.9.


Apple ended update support for these devices in September 2019. They cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU and RAM) for newer versions of iOS/iPadOS.


Some App developers have dropped support for iOS versions preceding iOS 13.x for technical reasons (often because APIs or software libraries upon which they rely have been updated in the new version of iPadOS, making their App incompatible with earlier versions). 


Whilst many App titles remain compatible with your iPad, if you want or need to access to Apps requiring the most recent versions of iOS, you’ll need to consider replacement of your iPad with a newer or current model that supports iPadOS13/14.


I hope this information provides helpful clarity as to your available options - and the limitations of your existing iPad.

Microsoft office download on my iPad Air 12.4.9

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.