2015 MBP Freezes and Needs to be Restarted Regularly

edorah wrote:

Here is the crash report. I have been using this app (Close.io) for over 6 months now. I had not made any updates to my OS recently. I have had some problems with video calls not working properly and requiring a restart a few weeks ago.

Here is the complete Crash Report File -

<Crash Report.log>

Here is the summary:

Process: Close.io Helper (GPU) [495]

Path: /Applications/Close.io.app/Contents/Frameworks/Close.io Helper (GPU).app/Contents/MacOS/Close.io Helper (GPU)

Identifier: Close.io Helper (GPU)

Version: 5.0.1.1055

Code Type: X86-64 (Native)

Parent Process: Close.io [489]

Responsible: Close.io [489]

User ID: 501

Date/Time: 2020-11-30 10:01:42.084 -0500

OS Version: Mac OS X 10.14.6 (18G4032)

Report Version: 12

Anonymous UUID: B2B3FB00-6775-64C6-4000-C360BC4294FF

Time Awake Since Boot: 3000 seconds

System Integrity Protection: enabled

Crashed Thread: 1 GpuWatchdog

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:

-->

__TEXT 0000000101baf000-0000000101be9000 [ 232K] r-x/r-x SM=COW /Applications/Close.io.app/Contents/Frameworks/Close.io Helper (GPU).app/Contents/MacOS/Close.io Helper (GPU)

What is this < Close.io.app > third party ? Try updating this software to be compatible.

To trouble shoot further you can:

—Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot as normal and test as caches get rebuilt.

In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.

if no resolve—

To get a good look at your System config. and reveal conflicts or issues, you can download/run this trusted utility https://etrecheck.com

If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.