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Sold Apple Watch - EE cellular unpairing

Hi

i recently sold a Apple Watch series 3 cellular following an upgrade


I had a short trial of the cellular on U.K. EE Option which was cancelled at he ended of trial several years ago.


the new user is unable to connect this to their account as it stated it is locked to previous account/ phone (/the original phone was also sold )


the watch was fully erased and reset prior to sale


can anyone advise how this can be resolved


Apple Watch

Posted on Nov 30, 2020 11:12 AM

Reply
3 replies

Nov 30, 2020 12:25 PM in response to Community User

Thank you


Apparently, although the reset was completed as per the instruction and the original watch was bought direct from Apple, the carrier in the UK EE still holds a lock on the watch and no one can pair it the watch It is no longer paired to my apple account.


Do you know if anyone can unlock this as you can with a mobile phone.


Sold Apple Watch - EE cellular unpairing

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