How to fix factory unlocked

Hello Ricci24,

It sounds like you may have Activation Lock and issues with your Apple ID.

Depending on what exactly you need for your Apple ID, here are some resources that can help:

• About Activation Lock on your Apple Watch

• If you forgot your Apple ID

• If you forgot your Apple ID password

• If you forgot the answers to your Apple ID security questions

• How to use account recovery when you can’t reset your Apple ID password

Hope this information helps.

Have a good day.