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My remote won’t open Prime - it just sits on the Prime screen.

My Apple TV+ remote won’t open Prime - it just sits on the Prime screen. The TV will play Prime if I mirror it from my iPad. What’s the fix?

Posted on Nov 30, 2020 1:35 PM

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Question marked as Top-ranking reply

Posted on Nov 30, 2020 1:36 PM

What is your model Apple TV? Identify your Apple TV model - Apple Support


For Apple TV (4th generation or later), try this for any misbehaving app:

3 replies
Question marked as Top-ranking reply

Nov 30, 2020 1:36 PM in response to bcretzler

What is your model Apple TV? Identify your Apple TV model - Apple Support


For Apple TV (4th generation or later), try this for any misbehaving app:

My remote won’t open Prime - it just sits on the Prime screen.

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