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Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
Hello, Apple Mail keeps crashing on my iMAC running OS X El Capitan. Mail will startup, but once I click on my Apple Mail inbox it crashes. I can send and receive email on my Apple email account. I also have AT&T mail running in Apple Mail and that is working fine. Have tried several of the remedies posted in the community, but no luck. I also tried a restore from backup on folders "com.apple.mail and com.apple.MailServiceAgent", but no luck. Any assistance appreciated.
Hello rkaufmann87, My iMac(24-inch, Early 2009) is running version 10.11.6 El Capitan. Apple Mail version 9.3 (3124). The problem is my Apple Mail app will start fine and stay running. I can use my other internet Yahoo email account just fine. While in the app if I click on my iCloud inbox mail will CRASH almost immediately. The iCloud mail is receiving mail, I just can't get too it. I have tried going to library folder "Library/Containers/com.apple.mail and moving that folder to desktop. Restart, re-launch Mail, but problem still there. Repeated moving Containers/com.apple.MailServiceAgent ,but still no go. I've also tried to a Time Capsule restore of the two Library/Containers files, but that was no help either. Looking at the Community Blog most people have a problem crashing on startup. Mine crashes when I click on the iCloud inbox. The first couple of lines in error message that pops up reads as follows;
Process: Mail [2106]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 9.3 (3124)
Build Info: Mail-31240000000000000~2
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Mail [2106]
User ID: 501
Any assistance appreciated.
Hello rkaufmann87, Did the Safe Mode restart and was able to click on my iCloud mail inbox and unlike before it stayed up for several minutes before crashing again. Restarted mail again while still in Safe Mode and pretty much same results. So rebooted normally and was able to start mail and click on my iCloud inbox ok without crashing. While still running I started the mailbox Rebuild procedure on the iCloud inbox and so far no crashes. YEAH! I think the Safe Mode did something to clear it up, but needed the rebuild to finish it. I also noticed I was almost running out of RAM with only about 1GB remaining of my 8GB. Using the Clean My Mac program was able to clear up 3GBs. Just one other thing I notice in the error messages the first line Process: Mail [xxxx) was always a different number, while everything else the same in the first paragraph of error message. Anyway the combo of Safe Mode and mailbox rebuild seems to have been the fix. Thank-You Much!
rkaufmann87, I have heard that about antivirus on the Mac. I have not seen a whole lot of benefit of using CleanMyMac. I’ll go ahead and remove it. Thanks Again for your tips😁.
Apple Mail Crash
