Poor voice quality Powerbeats pro

I just purchased powerbeats pro and when using for phone calls I am told audio quality on receiving end is poor


iPhone XR, iOS 14

Posted on Nov 30, 2020 5:01 PM

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Question marked as Top-ranking reply

Posted on Dec 7, 2020 3:09 PM

Hello Shepandshan,


It sounds like you are experiencing issues with your microphone. We understand how important this is for you and we are here to help.


Let's try to reset your Beats using this article: Reset your Beats earphones


Let's also test the microphone quality of your Beats by creating a recording on your Voice Memos app. Then playing it back to see if you notice any issues.


Let us know the results.


Cheers!

1 reply
Question marked as Top-ranking reply

Dec 7, 2020 3:09 PM in response to shepandshan

Hello Shepandshan,


It sounds like you are experiencing issues with your microphone. We understand how important this is for you and we are here to help.


Let's try to reset your Beats using this article: Reset your Beats earphones


Let's also test the microphone quality of your Beats by creating a recording on your Voice Memos app. Then playing it back to see if you notice any issues.


Let us know the results.


Cheers!

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Poor voice quality Powerbeats pro

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