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iphone12 not receiving SMS

Hi I just bought an iPhone12 yesterday (over 24 hours) and switched providers from Fido to Telus (but kept the same number).


I am trying to update my password for facebook and they keep sending me a confirmation code to my phone number but it is not being received. I have tested my number out on other accounts and received confirmation codes via SMS through Microsoft Teams and Apple.


Can you confirm why I am unable to receive confirmation codes via SMS from Facebook?

Posted on Nov 30, 2020 5:19 PM

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Question marked as Apple recommended

This is a user-to-user forum; we have no way of confirming anything. You need to work with Facebook support and your carrier, as SMS is a carrier function.

Posted on Nov 30, 2020 5:20 PM

1 reply

iphone12 not receiving SMS

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