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Unable to Open Files

I have never had issues, but ever since the last iOS update, weird things have been going wrong with my MacBook Air. The worst one is that I cannot open my files at all--whether it is Word, Pages, or Adobe. Any advice? I have done force quits and rebooted the computer.


Thanks

AB

MacBook Air 13″, macOS 11.0

Posted on Dec 1, 2020 8:11 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2020 10:39 AM

First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.



Disk Utility for Mac: Repair a disk using Disk Utility



Next, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.


6 replies
Question marked as Top-ranking reply

Dec 1, 2020 10:39 AM in response to angeline52

First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.



Disk Utility for Mac: Repair a disk using Disk Utility



Next, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.


Unable to Open Files

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