himanshu22k8 Said:
“Problem to download app in App Store: [...]My question is when I download app from App Store a message pops up and say you can’t download this application. When I changing regions on setting a device allows me to pay money I don’t understand it’s showing me.[...]”
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Where to Go from Here:
Everything Must Start Anew:
Apple Purchases (Apps, Movies, etc) are only available and usable in the location/region in which they were purchased. So, you need to purchase them all over again. It all has to do with licensing between Apple and the developer.
Next is to Zero-Out your Balance:
So, to continue from here, you must contact Apple Support, and have the Apple Rep zero-out your balance, over the phone. From there, the expectation is that you should be set to purchase items.
Notes on Phone Support
Contacting Apple Support:
Note: Calls are Currently a Wait:
Phone calls are taking a bit to go through at the moment due do lots of calls. And that makes sense because, with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
