iPhone 12

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Level 1

8 points

iPhone 12

I ordered an iPhone 12 Pro and it just arrived today. I was wondering if I could exchange it for a Pro Max by going up to the Apple store?

Posted on Dec 3, 2020 11:40 AM

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Answer 1

ProustGiulio

Level 10

208,097 points

Dec 3, 2020 12:00 PM in response to tovarjacky

Make an appointment at your most convenient Apple Store, asking also for the exact iPhone model you wish (color/capacity included) and, if they have it available, they might help you about the bureaucratic procedure.

Regards

Giulio

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Answer 2

ProustGiulio

Level 10

208,097 points

Dec 3, 2020 11:43 AM in response to tovarjacky

As per Apple return policy, you have 14 days to return your device and ask for a full refund.

Regards

Giulio

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Answer 3

tovarjacky Author

Level 1

8 points

Dec 3, 2020 11:47 AM in response to ProustGiulio

I have to ask for a refund even if I just want to exchange the phone for another one?

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iPhone 12

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