Need help recovering photos from dead MacBook pro

Question

Level 1

8 points

Need help recovering photos from dead MacBook pro

Hi,

I am trying to recover data from a dead 2012 MacBook pro I was able to remove the hard drive and plug into a 2015 MacBook air. I was able to see the Macintosh HD icon and could see all the applications file. But when I try to open photos I receive the error message: "Photos cannot be opened because of a problem. Check with the developer to make sure Photos works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS."

So I guess it's trying to open the Photos app of the old hard drive but it is now on Big Sur. I will probably get the same error on Catalina. Does anyone know a fix for this? I tried Migration Assistant but still wasn't able to recover photo files. It's unfortunately not saved on iCloud. Very much appreciated.

Process: Photos [2393]

Path: /Volumes/VOLUME/Applications/Photos.app/Contents/MacOS/Photos

Identifier: com.apple.Photos

Version: 1.5 (370.42.0)

Build Info: PhotoApp-370042000000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Photos [2393]

User ID: 501

Date/Time: 2020-12-03 21:18:39.470 -0800

OS Version: macOS 11.0.1 (20B50)

Report Version: 12

Anonymous UUID: 42601028-A694-BA51-1A14-EC98803886D5

Sleep/Wake UUID: 12AD1065-F732-4234-875A-4BAB4CAB8972

Time Awake Since Boot: 6400 seconds

Time Since Wake: 5300 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

dyld: Using shared cache: 1E362DBC-F66C-3135-BCA0-C1BBAE12BC7C

Library not loaded: /System/Library/PrivateFrameworks/PhotoLibraryPrivate.framework/Versions/A/Frameworks/PhotoLibraryServices.framework/Versions/A/PhotoLibraryServices

Referenced from: /Volumes/VOLUME/Applications/Photos.app/Contents/MacOS/Photos

Reason: image not found

Binary Images:

0x10d275000 - 0x10d8fffff com.apple.Photos (1.5 - 370.42.0) <5C73BADB-E1B5-3993-93DE-835C474AA77C> /Volumes/VOLUME/Applications/Photos.app/Contents/MacOS/Photos

0x11385f000 - 0x1138fafff dyld (832.7.1) <2705F0D8-C104-3DE9-BEB5-B1EF6E28656D> /usr/lib/dyld

0x7fff20e5c000 - 0x7fff20ed8fff com.apple.SystemConfiguration (1.20 - 1.20) <660AA1E5-A70A-3FC1-9462-570FBBC76125> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x7fff3db79000 - 0x7fff3ddc1fff com.apple.Photos (1.0 - 311.0.130) <57BE6F95-C670-3DAE-ADA3-FE2FAE096767> /System/Library/Frameworks/Photos.framework/Versions/A/Photos

0x7fff6e552000 - 0x7fff6e56bfff com.apple.PhotosUI (1.0 - 311.0.130) <56DC43D0-A5B0-379A-A166-2FFE2D356E28> /System/Library/Frameworks/PhotosUI.framework/Versions/A/PhotosUI

0x7fff71e19000 - 0x7fff71e45fff com.apple.PhotosPlayer (1.0 - 311.0.130) <A943B34B-1B60-309E-962D-FA5A52502296> /System/Library/PrivateFrameworks/PhotosPlayer.framework/Versions/A/PhotosPlayer

Model: MacBookAir7,2, BootROM 424.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 1.6 GHz, 4 GB, SMC 2.27f2

Graphics: kHW_IntelHDGraphics6000Item, Intel HD Graphics 6000, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4B3445384533303445452D45474345000000

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4B3445384533303445452D45474345000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1669)

Bluetooth: Version 8.0.1f5, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0128G, 121.33 GB

USB Device: USB 3.0 Bus

USB Device: Best USB Device

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 27.2

MacBook Pro

Posted on Dec 3, 2020 9:24 PM

Reply

Answer 1

xmike15 Author

Level 1

8 points

Dec 3, 2020 9:38 PM in response to Niel

Hi,

I tried that but unfortunately the Picture folder is blank along with the entire user folder under my name (documents, downloads, pictures, movies all empty) However, I am pretty sure that photos should still be in that old macbook and had thought it should be in the Photos app.

Reply

Answer 2

xmike15 Author

Level 1

8 points

Dec 4, 2020 8:55 AM in response to TonyCollinet

Hi,

It has everything either read only or read and write. I'm afraid you might be right and that everything is gone. I just checked the storage availability and it has 730gb space available out of 750gb so it must have been wiped clean but I don't know how that was possible. Could it have been wiped during migration assistant? I find this extremely strange because it was a dead, unused laptop for 5-6 years and I'm only trying to retrieve old data now.

Reply

Answer 3

Niel

Level 10

741,911 points

Dec 3, 2020 9:29 PM in response to xmike15

Instead of opening Photos from there, go into Macintosh HD, Users, your home folder, Pictures, and drag the library inside to the MacBook Air's internal drive. Open it in the current version of Photos.

(187461)

Reply

Answer 4

Dec 3, 2020 11:01 PM in response to xmike15

Hi

The photos are not in the app, they are in the library. The app simply opens the library, and accesses the photos from there, just like any other document. So if your library is blank, then the photos are gone.

But are you sure it is blank? It doesn't make sense that only your documents folders are wiped, but the rest of the drive is fine. Are you sure you are looking in the correct user folders?

Check that you have the correct permissions to be able to view the user folders. If you click the user folder, and open the information panel (CMD-i), what does it say about permissions at the bottom.

Reply

Need help recovering photos from dead MacBook pro

Similar questions