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Brand new iphone 12 issues

My new iphone 12 is not holding a charge and is not getting anymore than 2 bars of service. I have a hard time sending text and making calls. I have not ever one time had 5g service. Is this an issue with the new iphones?


iPhone 12, iOS 14

Posted on Dec 4, 2020 9:51 AM

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Question marked as Top-ranking reply

Posted on Dec 4, 2020 9:53 AM

Check with your carrier about you getting 5G service and any problems you have with signal, making calls, and texting.


As far as battery, a new phone, if restored from the backup of an older phone, needs 24-28 hours to complete restore processes and reindex files. After that time, if you still experience battery issues, go to Settings>Battery and look at the list of apps there and see what is using the highest percentage of battery and start your troubleshooting there.

1 reply
Question marked as Top-ranking reply

Dec 4, 2020 9:53 AM in response to melissabrown1999

Check with your carrier about you getting 5G service and any problems you have with signal, making calls, and texting.


As far as battery, a new phone, if restored from the backup of an older phone, needs 24-28 hours to complete restore processes and reindex files. After that time, if you still experience battery issues, go to Settings>Battery and look at the list of apps there and see what is using the highest percentage of battery and start your troubleshooting there.

Brand new iphone 12 issues

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