You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone won't charge while it's on

Not charging while its on But its charging while its off


[Re-Titled by Moderator]

Posted on Dec 4, 2020 1:06 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2020 11:42 PM

Follow these steps:

  • Remove any debris from the charging port on the bottom of your device.
  • Restart your device: iPhone. iPod touch.
  • Try a different USB cable or charger.
  • Make sure that you have the latest version of iOS.
  • Contact Apple Support to set up service.


If your iPhone or iPod touch won't charge - Apple Support


1 reply
Question marked as Top-ranking reply

Dec 4, 2020 11:42 PM in response to ailene129

Follow these steps:

  • Remove any debris from the charging port on the bottom of your device.
  • Restart your device: iPhone. iPod touch.
  • Try a different USB cable or charger.
  • Make sure that you have the latest version of iOS.
  • Contact Apple Support to set up service.


If your iPhone or iPod touch won't charge - Apple Support


iPhone won't charge while it's on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.