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User profile for user: ailene129
ailene129 Author
User level: Level 1
5 points

iPhone won't charge while it's on

Not charging while its on But its charging while its off


[Re-Titled by Moderator]

Posted on Dec 4, 2020 1:06 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,802 points

Posted on Dec 4, 2020 11:42 PM

Follow these steps:

  • Remove any debris from the charging port on the bottom of your device.
  • Restart your device: iPhone. iPod touch.
  • Try a different USB cable or charger.
  • Make sure that you have the latest version of iOS.
  • Contact Apple Support to set up service.


If your iPhone or iPod touch won't charge - Apple Support


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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,802 points

Dec 4, 2020 11:42 PM in response to ailene129

Follow these steps:

  • Remove any debris from the charging port on the bottom of your device.
  • Restart your device: iPhone. iPod touch.
  • Try a different USB cable or charger.
  • Make sure that you have the latest version of iOS.
  • Contact Apple Support to set up service.


If your iPhone or iPod touch won't charge - Apple Support


Reply

iPhone won't charge while it's on

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