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ailene129 Author

Level 1

5 points

iPhone won't charge while it's on

Not charging while its on But its charging while its off

[Re-Titled by Moderator]

Posted on Dec 4, 2020 1:06 PM

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Community+ 2024

Level 10

410,828 points

Posted on Dec 4, 2020 11:42 PM

Follow these steps:

Remove any debris from the charging port on the bottom of your device.
Restart your device: iPhone. iPod touch.
Try a different USB cable or charger.
Make sure that you have the latest version of iOS.
Contact Apple Support to set up service.

If your iPhone or iPod touch won't charge - Apple Support

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1 reply

Best reply

Community+ 2024

Level 10

410,828 points

Dec 4, 2020 11:42 PM in response to ailene129

Follow these steps:

Remove any debris from the charging port on the bottom of your device.
Restart your device: iPhone. iPod touch.
Try a different USB cable or charger.
Make sure that you have the latest version of iOS.
Contact Apple Support to set up service.

If your iPhone or iPod touch won't charge - Apple Support

Reply

iPhone won't charge while it's on

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