Disk Utility Having a Tough Time today = MULTIPLE Spinning Beach Ball[s] of Doom

I confess to getting very neglectful with our 2014 MacBook Pro, as in never using Disk Utility on its hard drive. Its operating speed finally became noticeably slow, so I dusted off its trusty Disk Utility/First Aid program. At first DU/FA's processing appeared "normal" enough, but then the Spinning Beach Ball of Doom appeared. I went to another laptop and discovered pressing "OPTION + COMMAND + ESCAPE" at the same time opened Force Quit, allowing me to quit "Disk Utility (not responding)." That made the SBBD disappear, and Disk Utility as well. Being a bit stubborn, as well as neglectful, I got back on the horse and gave Disk Utility/First Aid another opportunity to clean up our MacBook Pro's hard drive. DU/FA would run for about five minutes then the screen saver would appear. When I'd wake it up the SBBD was there again. I repeated this exercise multiple times, each time "reporting" the DU/FA's shutdown to Apple, just because they seemed to like that kind of stuff.

Also note: after I'd get by the SBBD this is the message that would appear in the Disk Utility/First Aid program:

"error: Cross Check: FSroot tree reference extent (0 x 2794b8c +25) which is not present in the ExtentRef tree."

But the (number) always changed slightly, which I interpreted as some form of slow progress, and continued to relaunch Disk Utility/First Aid. When one of those numbers finally repeated, the illusion of "progress" vanished.

Final note, our laptop's HD is 480GB. Of that 272GB are "Used," 21 GB are "Other Volumes" and 186GB are "Free." In retrospect, I am now wondering whether this going nowhere DU/FA exercise means we have outgrown this otherwise wonderful laptop's hard drive. The impossibility of successfully running Disk Utility may be the least of the problems on our horizon.

Any useful tips/observations from the Apple community are always greatly appreciated.

MacBook Pro 13″, macOS 10.12

Posted on Dec 4, 2020 1:14 PM

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Posted on Dec 4, 2020 4:48 PM

Try booting into Internet Recovery Mode (Command + Option + R) so you bypass the local recovery mode on the SSD or boot from a bootable macOS USB installer and run First Aid from there.


If you still have problems (and it does indeed seem you likely have some file systems issues/corruption which I doubt First Aid will repair), then you will need to erase the whole physical drive and restore from a backup or clone.

https://support.apple.com/guide/disk-utility/erase-and-reformat-a-storage-device-dskutl14079/mac

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Dec 4, 2020 4:48 PM in response to Michael Russo

Try booting into Internet Recovery Mode (Command + Option + R) so you bypass the local recovery mode on the SSD or boot from a bootable macOS USB installer and run First Aid from there.


If you still have problems (and it does indeed seem you likely have some file systems issues/corruption which I doubt First Aid will repair), then you will need to erase the whole physical drive and restore from a backup or clone.

https://support.apple.com/guide/disk-utility/erase-and-reformat-a-storage-device-dskutl14079/mac

Dec 5, 2020 7:04 PM in response to Michael Russo

I should also add that even if First Aid reports everything as "Ok" you should click "Show Details" and make sure there are no unfixed errors listed as that would also require erasing the whole drive. I would even go so far as running First Aid on the actual Container instead of just the main Macintosh HD volume. With macOS 10.13+ you will need to click on "View" within Disk Utility and select "Show All Devices" before the physical drive and Container appear on the left pane of Disk Utility.


Make sure to always have frequent & regular backups. It is impossible to recover accidentally deleted data from an SSD plus an SSD can fail at any time without any warning signs.


Good luck.

Dec 5, 2020 2:15 PM in response to HWTech

HWTech:

Elegant potential remedy! When I have the time I will definitely try to follow your initial recommendation, Plan A. If I can't get that to work I very much like your Plan B. After I'd surrendered on the original HD I did successfully use DU/FA on out laptop's backup HD drive. Thank you so much for taking the time to offer these potentially great repair strategies!

Dec 5, 2020 8:43 PM in response to HWTech

HWTech:

Thank you for even MORE useful recommendations! Especially that observation about the SSD drives. I always figure I'm always one digital "hiccup" away from disaster, but getting your reminder will cause us to redouble our backing up protocol. At this point I'm really interested in your erase-and-reformat link. That seems like an awesome ability to have, especially with the proper Time Machine backup. Thanks to you I sense light at the end of this tunnel, and will report my followup to this extremely helpful discussion.

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Disk Utility Having a Tough Time today = MULTIPLE Spinning Beach Ball[s] of Doom

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