Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Icloud ate my Desktp files ?????

My mac said my icloud storage was full so I went into preferences> Icloud drive options and unclicked Desktop and documents folder as I have lots of space on my hard drive. But now all my desktop work files have disappeared and when i try to download them from the could they will not work > ?? Please please help me retrieve them ??


Posted on Dec 5, 2020 12:48 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2020 1:33 AM


If you uncheck the box of desktops and documents .


It will prompt the items from this desktop and the documents folder are available in iCloud Drive , to remove items from iCloud Drive , move them to your desktop and documents folder on this Mac , click on show in finder .


Again open system preferences > iCloud > iCloud Drive > the box of desktops and documents box is unchecked , tap over the box to get it rechecked , a circle rotates setting up the box gets checked .


You will notice a folder is created literally on the desktop , tap it a pop up window appears the items on this desktop on this Mac have been moved into a new folder called “ Desktops - Apples Mac book …( the name of Mac will be written in the existing desktop folder in iCloud Drive , you can combine the contents of these folders any time , click on show in finder .


Right click on the folder created on the Mac and move to trash , restart the Mac and empty the trash , but again the documents are placed in a right place in iCloud Drive as well in iCloud server .


By unchecking the box of desktops and documents - the files and documents created are invisible temporarily both in iCloud Drive and www.icloud.com but they are not deleted from the server and still occupying the space , you can check the box and use get info https://support.apple.com/en-in/guide/mac-help/mchlp1774/10.14/mac/10.14 and delete the desired documents any where from iCloud Drive or iCloud.com and restart the Mac and empty the trash .

See some articles to reduce the data https://support.apple.com/en-in/HT204247

https://support.apple.com/en-in/guide/macbook-air/apdb468896e0/2019/mac/10.14.5

https://support.apple.com/en-in/HT206996

https://support.apple.com/en-in/guide/system-information/syspf5a64aa6/mac

Note : to increase the iCloud storage space , buy a next storage plan https://support.apple.com/en-us/HT201318


1 reply
Sort By: 
Question marked as Top-ranking reply

Dec 5, 2020 1:33 AM in response to Aquapinkink75


If you uncheck the box of desktops and documents .


It will prompt the items from this desktop and the documents folder are available in iCloud Drive , to remove items from iCloud Drive , move them to your desktop and documents folder on this Mac , click on show in finder .


Again open system preferences > iCloud > iCloud Drive > the box of desktops and documents box is unchecked , tap over the box to get it rechecked , a circle rotates setting up the box gets checked .


You will notice a folder is created literally on the desktop , tap it a pop up window appears the items on this desktop on this Mac have been moved into a new folder called “ Desktops - Apples Mac book …( the name of Mac will be written in the existing desktop folder in iCloud Drive , you can combine the contents of these folders any time , click on show in finder .


Right click on the folder created on the Mac and move to trash , restart the Mac and empty the trash , but again the documents are placed in a right place in iCloud Drive as well in iCloud server .


By unchecking the box of desktops and documents - the files and documents created are invisible temporarily both in iCloud Drive and www.icloud.com but they are not deleted from the server and still occupying the space , you can check the box and use get info https://support.apple.com/en-in/guide/mac-help/mchlp1774/10.14/mac/10.14 and delete the desired documents any where from iCloud Drive or iCloud.com and restart the Mac and empty the trash .

See some articles to reduce the data https://support.apple.com/en-in/HT204247

https://support.apple.com/en-in/guide/macbook-air/apdb468896e0/2019/mac/10.14.5

https://support.apple.com/en-in/HT206996

https://support.apple.com/en-in/guide/system-information/syspf5a64aa6/mac

Note : to increase the iCloud storage space , buy a next storage plan https://support.apple.com/en-us/HT201318


Reply

Icloud ate my Desktp files ?????

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.