Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to set up Face ID

I am trying to set up my Face ID and when trying to position my face in the frame, no matter how perfectly centered I have it or how near or far, it says move iPhone lower. How do I fix this?


[Re-Titled by Moderator]

iPhone XR, iOS 14

Posted on Dec 5, 2020 1:19 PM

Reply
Question marked as Best reply

Posted on Dec 6, 2020 12:51 AM

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID& Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple ...


1 reply
Question marked as Best reply

Dec 6, 2020 12:51 AM in response to buckeyes23

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID& Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


If Face ID isn't working on your iPhone or iPad Pro - Apple ...


Unable to set up Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.