My sister was closing her Macbook Pro (2018) and her earphone piece came in between the laptop screen and the surface of the mac, and her mac went blank with a black screen and has like a rainbow type of circle with lines, the mac is on as the features on the touchbar work but the mac screen is black, I tried setting the NVRAM and all but it wont turn off either
MacBook
Depending on your location and official repair services available to you there
you may find options [i.e: within linked site] such as those that offer "send-in"
where Apple sends you empty box. Repairs, return by parcel delivery service.
If under warranty/or not, details should be addressed to contact links within.
• Apple Repair and Repair Status Check - Apple Support
https://support.apple.com/repair
Read details carefully. Note options where genius bar &/or Apple store may
not be open, or aren't available to your region. Services through authorized
Apple resellers/service, are not same as 'official Apple service center' or depot.
• Mac Repair - Official Apple Support
https://support.apple.com/mac/repair/service
Regional/local (sales, service/support, training, consulting)
Global/regional/nations +Other Nations (sales/authorized reseller, service/support)
• Apple - Find Locations - Location Selector
https://locate.apple.com/findlocations
• Genius Bar Reservation and Apple Support Options - Apple
https://www.apple.com/retail/geniusbar/
• Contact Apple for support and service - Apple Support
https://support.apple.com/en-us/HT201232
Take care & good luck!
🌞🌿⛵️🌤🎣🐌🌻🐢
Hi,
You would need to replace LCD panel or whole upside of MacBook Pro assembly.
Anyway try to contact Apple Support or make Genius Bar reservation if your neighborhood retail Apple Store is open or find near opened Apple Authorized Service Provider to be examined the LCD screen.
Contact Apple for support and service - Apple Support
https://www.apple.com/retail/geniusbar/
Apple - Find Locations - Location Selector
Macbook screen broken/black
