No subscription and still taking my money

Question

Level 1

6 points

No subscription and still taking my money

There is an app that I’m not subscribed to, they are still taking my money, 9.99 USD every month although I told them to stop taking my money and I checked my subscription list on my iPhone and I didn’t fine anything.

what I want is to get my money back for this month and the previous one also because the took my money last month and I emailed them saying that they should stop taking my money and I thought the agreed but obviously they are not!.

i want this to stop and my money to be returned, that’s all what I am asking for.

Best regards,

Rahaf.

iPhone X, iOS 14

Posted on Dec 6, 2020 6:22 AM

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Answer 1

SravanKrA

Level 10

432,864 points

Dec 6, 2020 6:24 AM in response to rahaf228

Unknown Charge

Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
You can also request a refund for a recent renewal of an in-app subscription.purchase

Phishing

Beware of --> Phishing & Other Suspicious Emails
Know how to --> Identify legitimate emails from the App Store or iTunes Store
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams —> Use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

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No subscription and still taking my money

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