You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to transfer data due to old iphone 6 battery flat

I had started to transfer data from iphone 6 to iphone 12 pro and my old phone battery went flat interrupting the connection. When I found the charger and the old phone charged the new mobile told me to move closer, but then it changed to unable to transfer data due to loss of connection.


Now when I try to reset the transfer, it tells me it will delete all data and restore factory settings...


How do I reconnect the transfer of data from the old phone please?


(to add to this when I bought the iphone 12 they forgot to sell me the charger!)

iPhone 12 Pro, iOS 14

Posted on Dec 6, 2020 12:15 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2020 12:34 PM

Hello,

You might try one of the other methods to transfer the data:

Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

Good luck.

1 reply

Unable to transfer data due to old iphone 6 battery flat

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.