Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone won't recognize my fingerprint

I have iPhone and iPad and

i have added my fingerprint to unlock it and removed passcode

and now my phone not recognize my fingerprint what I should do


[Re-Titled by Moderator]

Posted on Dec 6, 2020 9:50 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2020 9:54 PM

You cannot use Touch ID without a passcode. I am not sure how you got there where you are currently. The only option left, at this point, is to reset the passcode on your iPhone.

You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. You will need a computer for this task and all your data on your iPhone will be wiped clean in the process.


Axel F.

5 replies
Question marked as Top-ranking reply

Dec 6, 2020 9:54 PM in response to mendiya

You cannot use Touch ID without a passcode. I am not sure how you got there where you are currently. The only option left, at this point, is to reset the passcode on your iPhone.

You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. You will need a computer for this task and all your data on your iPhone will be wiped clean in the process.


Axel F.

iPhone won't recognize my fingerprint

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.