Question marked as Best reply User profile for user: frazzm737 frazzm737 User level: Level 9 55,140 points Dec 7, 2020 11:34 AM in response to lissandra257 Check these links...If your iPhone, iPad or iPod touch won’t update - Apple SupportIf your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support Show more Less Reply Link