AppleCare Expired or Not?

My Settings indicate my coverage is expired but then says ‘covered’ next to all of the coverage options like Accidental Damage, Hardware Coverage, etc. So, am I covered or not? Is this what the monthly coverage looks like after it passes the first 24 months?

iPhone XS, iOS 14

Posted on Dec 8, 2020 8:41 AM

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4 replies

Dec 13, 2020 9:53 PM in response to Cbartlett95

SOLVED: Ok, it’s late at night so I did not want to call Apple support so I clicked “Get Apple Support App” on the Coverage screen (shown in the screenshot from my initial question post) thinking I could submit a ticket and they’d respond in the morning. The second I downloaded it, it changed my screen from the original screenshot (in my initial question post) to the first screenshot below. I don’t know if there was some glitch preventing me from being able to renew AppleCare without first downloading the support app or if that’s how it’s supposed to work but downloading the support app changed my Coverage screen to the below and then when I went to the About screen, it showed the “AppleCare+ Coverage Available” which it had never shown before (second screenshot below; this second screenshot below is from Google Images because I did not think to screenshot my phone before clicking it because I was so excited it was available, sorry). So, now I have renewed my coverage with monthly payments and resolved the issue. Basically, downloading the support app somehow made all this available even though I never even opened the app. Weird but at least it was fixed ¯\_(ツ)_/¯

Dec 13, 2020 5:46 AM in response to Cbartlett95

Hello and welcome to Apple Support Communities, Cbartlett95!


We understand you're seeing conflicting information about if you're covered by AppleCare or not. We'd be happy to point you in the right direction.


In this situation you'll want to reach out to Apple Support to get information about the coverage you have available: Welcome to Apple Support


Have a great day!

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AppleCare Expired or Not?

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