Poor FaceTime Connection. Only FaceTime

Same here: Facetime video connection is bad, freezes, black screen, but audio continues. No issues with Zoom.

Seems to be fixed by adjusting the maximum connection speed in my cheap Netgear 300+300 router. For both 2.4 and 5 gHz bands I have a choice of three speeds: 54, 145, and 300 Mbps. It was set for 300. Dropped it to 145 and Facetime is rock solid. No impact to stream and iThings in the house.

Our wifi population is

2 'droid fones

2 iPads

2 video streaming things (Apple TV and Roku)

3 security cameras

3 desktop computers (1 iMac and 2 Chromeboxes)

Something, probably the TV devices, were grabbing all available bandwidth. Naughty things.

I’ve also been experiencing this! Every. Single. FaceTime. Call. Everything is fine for about ten minutes, then all of a sudden, the video becomes glitchy, then comes back for a few seconds, then back in error mode, when it gets to this step, everything is long past the point of no return. It literally never comes back. No sound. No video. The phone behaves as if I have a poor WiFi signal. But I’m not even on WiFi, and I will have full signal on 5G. One point of interest, which could be nothing, is that this only happens when FaceTiming my best friend, who also has the 12 pro max. When FaceTiming an 11 or Xr, I never experience any issues.

I only FaceTime one person and it’s my girlfriend but I found a solution that worked for me. I was the one who experienced the poor connection screen but I went on my girlfriends phone and I reset her network setting under general>reset and that cleared up the issue for me.

Hi karldavidolson,

We understand that you're experiencing issues with the FaceTime connection your iPhone, and we want to help.

We'd like to ask a few questions to help isolate the issue further.

1. Which iOS version is your iPhone currently running? Find the software version on your iPhone, iPad, or iPod
2. Does this issue only happen when your iPhone is connected to your home Wi-Fi network, or does it occur with other networks as well?
3. Since these issues began, have you had a chance to go through the steps and information outlined in the "If you have connection or sound quality issues with FaceTime" part of this link? If you can't make a FaceTime call on your iPhone, iPad, or iPod touch If so, did those steps seem to improve the issue at all?

Thanks!

Have the same problem. iPhone 12 Pro, full WiFi signal on 5ghz network with fiber connection, where I from the same position get 3ms ping and 218/186 Mb/s results on speedtest app. No issues with other services than FaceTime.

I see the other parties fine, they claim I'm dropping out

Hi,

I have the same issue. Fiber (350mb download and 180mb upload), Synology mesh network connected to the supplier’s router. iPhone 12 with the latest iOS. Then after few seconds I’m starting to get “poor connection”. If I turn off the WiFi to 4g/5G it’s all good and smooth. Connection on the other side is also fiber 180mb/150mb) and with other friends who are on internet cable). That never happened before I moved to fiber network.

also turned off WiFi-Assist on the cellular data and that didn’t help. Also tried resetting network. Same reaction with “poor connection”.

Hello, I have same issue. It tells that poor connection using facetime after several minutes. The video is cut but the audio is maintained. With other video call applications, WhatsApp, Zoom, Teams, etc I have no problem. It happens to me and other family members. I currently have iPhone 6S (ios 14.2) and other family members who have the same problem with iPhone 6 (ios12)

please solve this problem, It's been happening for several weeks and I have no Wi-Fi connection problems

Thanks!

I am having the same issues with FaceTime. I had the 7s and FaceTime ran smoothly until my service provider merged with another and I had continuous problems with FaceTime. It was never resolved. I upgraded to the iPhone 11 and it FaceTime ran smoothly but now (a month into using this phone) I am having the same issue with FaceTime all over again. I can answer a call and see a black screen, I hear the other ends audio just fine and then seconds later the poor connection screen appears and stays on the ~entirety~ of the call, and I cannot see the other person except for 1 or 2 seconds here and there before it freezes and says poor connection again. About 10 minutes in the audio starts going in and out also resorting me to just hang up. Please if somebody could provide an answer to this issue it would be greatly appreciated.

Me too! iPad Air 3, iPhone 12 mini. Replaced router with latest standard and I’m getting 10ms latency at 59 mbps but people tell me they can’t see me. When I log in to my ISP’s public wifi everything works fine which suggests my connection is the problem but even after replacing all the equipment and monitoring the line no issue can be found.

I have an iPhone 12 Pro Max and after 10 minutes roughly my phone says poor connection. The audio is fine but the screen is just stuck on poor connection. No matter what I do I can’t fix it. Any help would be greatly appreciated. I have tried everything and no this has helped. Apple please help!!

I have been experiencing poor connection issues with FaceTime for many months on several devices on the same home network. There are no issues when wifi is disabled and cellular is used.

Devices used iPhone 10XS Max; iphone 12 and iPad Pro 10.5 running latest iOS.

Thanks. I have tried that and it still doesn’t work. The only thing that works is to disconnect myself from our WiFi and use my cellular data, which seems ridiculous to me since our cell service is spotty, at best. Because of this issue, I also can’t use my iPad for FaceTiming since it only works with WiFi. It is so weird that the WiFi works for streaming but not for FaceTime. But, thanks again for the response.

I have an iPhone 12 max pro that have the same FaceTime issue my Wi-Fi is Is at 500 Mb per second and speed test show I’m pushing 500 down and 500 up

Same problem on iPhone X and now 12 pro

Had anyone found any solutions to this FaceTime issue? This is ridiculous!