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6 s Plus, stuck on Activation Lock.

The correct apple id and password is placed, the phone says "my apple id cannot be used to unlock this iPhone, does anyone know why?

iPad Pro, 13

Posted on Dec 9, 2020 2:31 AM

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Question marked as Top-ranking reply

Posted on Dec 9, 2020 2:39 AM

Because the Apple ID & password are not correct.

Activation Lock is a theft deterrent feature with no bypass or workaround.

Without the owner's authorisation (Apple ID & password), no thief or anyone including you can re-use the device.

2 replies

Dec 9, 2020 10:13 AM in response to lasandra64

If you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



6 s Plus, stuck on Activation Lock.

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