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Can't get message from one of my daughters

I have two MacBook pros, but I can't get messages from one of our daughters on the newer MacBook Pro.

I looked at the settings on both laptops and there have the same settings, and the contacts are the same on both laptops. If anyone has any ideas on what to try, I would appreciate the help, thanks in advance.

MacBook Pro 16″, macOS 11.0

Posted on Dec 9, 2020 10:10 AM

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Question marked as Top-ranking reply

Posted on Dec 14, 2020 12:06 PM

Hello craig147,


 Thanks for the additional information and we understand how important it is to stay in touch with family.

 

For this particular issue, let's try the steps in the following thread, check out the "Apple Recommend" section.


iMessage on Mac doesn't see Android phones


Set up Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch


Take care!

Similar questions

4 replies
Question marked as Top-ranking reply

Dec 14, 2020 12:06 PM in response to craig147

Hello craig147,


 Thanks for the additional information and we understand how important it is to stay in touch with family.

 

For this particular issue, let's try the steps in the following thread, check out the "Apple Recommend" section.


iMessage on Mac doesn't see Android phones


Set up Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch


Take care!

Dec 14, 2020 6:31 AM in response to craig147

Hello craig147,


Thanks for reaching out in Apple Support Communities. We understand that you're having trouble receiving messages from one of your daughter’s. We can see how having this issue is a concern. You’re in the right place to get help. Is your daughter getting any sort of error message, when she tries to send you a message? Is your daughter able to receive your messages with no issues?


Check out the following support articles:


Use Messages with your Mac


If you can’t send or receive messages on your Mac


How to forward SMS/MMS text messages from your iPhone to your iPad, iPod touch or Mac


Cheers!

Dec 14, 2020 6:49 AM in response to SnickZ.

Hi SnickZ.

Thanks for your help, but I'm still having problems. I can't send a photo to her, but I can't send them to our son either. I guess the problem is they have Android phones. When I send a photo it shows can't deliver, but that's not a big deal. I guess we just have to tell them to get Apple products, Lol.

Like I said we can't get messages from our daughter on the newer MacBook Pro, but I do on the older MacBook Pro. We do get all her messages on the iPhone, well anyway I'll keep trying different things.

Can't get message from one of my daughters

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