My friend has a Macbook 2017 and when she goes to system settings she cant find the software settings to update her mac. She's currently on 10.13.6 and is trying to update but it keeps saying error when she tries to do it manually. Is there anyway to fix this issue?
MacBook Air
The App Store Updates page only informs you of updates available for the OS you are running.
Installing a newer OS is called an upgrade.
Your friends 2017 mac can upgrade to the newest macOS Big Sur, it can also upgrade
to the slightly older macOS Mojave or macOS Catalina.
For Mojave or Catalina,
Open Safari and click on this link,
How to get old versions of macOS – Apple Support
Go to the Download OS section and click on the OS you want to install.
This will redirect you to the App Store download page for the OS you want
it should say Get or Download.
If you want to or are able to install Big Sur, open Safari and click on the link below.
How to upgrade to macOS Big Sur - Apple Support
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Connect your mac to your router via cable rather than rely on WiFi.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If the App Store says ‘Open’ then it is detecting a previous download of the install app
go to the Applications folder locate Install macOS ******.app.
Move it to the Trash, empty the Trash.
Restart, click on the link again, the App Store should say ‘Get' or 'Download'.
If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see
if they are providing 64bit updates or alternatives.
The App Store Updates page only informs you of updates available for the OS you are running.
Installing a newer OS is called an upgrade.
Your friends 2017 mac can upgrade to the newest macOS Big Sur, it can also upgrade
to the slightly older macOS Mojave or macOS Catalina.
For Mojave or Catalina,
Open Safari and click on this link,
How to get old versions of macOS – Apple Support
Go to the Download OS section and click on the OS you want to install.
This will redirect you to the App Store download page for the OS you want
it should say Get or Download.
If you want to or are able to install Big Sur, open Safari and click on the link below.
How to upgrade to macOS Big Sur - Apple Support
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Connect your mac to your router via cable rather than rely on WiFi.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If the App Store says ‘Open’ then it is detecting a previous download of the install app
go to the Applications folder locate Install macOS ******.app.
Move it to the Trash, empty the Trash.
Restart, click on the link again, the App Store should say ‘Get' or 'Download'.
If you are considering upgrading to Catalina or Big Sur be warned they do not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/ then contact the developers of the software to see
if they are providing 64bit updates or alternatives.
My friend's Macbook Air 2017 can't update
