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Trying to access iPad of late grandma

My grandma passed away and I am trying to access the iPad for my mom. I do not know her Apple ID or Password.


what steps do I need to get this IPad working?



[Re-Titled by Moderator]

Posted on Dec 10, 2020 1:52 PM

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Question marked as Top-ranking reply

Posted on Dec 10, 2020 2:00 PM

Without the Apple ID and Password of the original owner, you will not be able to use the device. We cannot help you and Apple will not unless you can produce the original receipt clearly showing the serial number. This link might help, if you know any part of her Apple ID such as the Email address...

https://iforgot.apple.com/password/verify/appleid

There is also a long and difficult method to gain access, check here...

How to request access to a deceased family member's Apple accounts - Apple Support

My condolences on your loss...

2 replies
Question marked as Top-ranking reply

Dec 10, 2020 2:00 PM in response to Unlock-iPad-from-gma

Without the Apple ID and Password of the original owner, you will not be able to use the device. We cannot help you and Apple will not unless you can produce the original receipt clearly showing the serial number. This link might help, if you know any part of her Apple ID such as the Email address...

https://iforgot.apple.com/password/verify/appleid

There is also a long and difficult method to gain access, check here...

How to request access to a deceased family member's Apple accounts - Apple Support

My condolences on your loss...

Dec 10, 2020 2:15 PM in response to Unlock-iPad-from-gma

You’ll need to concentrate your efforts on recovering the AppleID credentials. Without the credentials, you’ll likely encounter an Activation Lock.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


However, that isn’t necessarily the end of the story.


A close Family member or Executor, with the required supporting paperwork, can make application to Apple to be granted access to the Apple accounts of the deceased:

How to request access to a deceased family member's Apple accounts - Apple Support


However, quite often, close family also have sufficient knowledge - and access to likely recovery paths - that access to the AppleID account of the deceased family member can be recovered.


The following guidance is written from the perspective of the owner - but a family member will get the idea as they run through the process.



If your device is Activation Locked, this help page will provide most of the information that you’ll need:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


Having recovered access to the AppleID account (and therefore the AppleID username and associated Password), Activation Locks can be removed. There are several routes to this, but for brevity, I’ll refer you to this support page:

Turn off Activation Lock – Apple Support


If the passcodes of any devices are unknown, the data stored on the device itself is now gone - but from your question I surmise that data recovery is not you immediate aim. That said, if the device(s) have an associated iCloud backup, you can restore the backup data to the device. To do so, you would need to follow this procedure:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). At the end of the process, you’ll have the option to restore data from the backup.


If your intent is to wipe/reset the device(s) for reuse by a new user, you would be best advised to prepare them properly:

What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support


I hope to have covered all the likely scenarios - and similarly hope that this guidance is helpful in fully resolving your current difficulties.


Trying to access iPad of late grandma

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