You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: ePatientDave
ePatientDave Author
User level: Level 1
14 points

Cleaning keyboard

I have multiple keys that are repeating or skipping, sometimes (my "e" right now) doing both at diffeerent times.


In this thread https://discussions.apple.com/thread/251399418 someone asked how to open the Mac to clean it, and the Apple Recommeended answer is the utterly useless "Don't open the Mac. It wouldn't help anyway."


Seriously? How on earth would opening it "not help" with cleaning?


Could theey not at least link to how to arrange for Apple to do it?


So what am I supposed to do?

MacBook Air 13″, macOS 10.13

Posted on Dec 10, 2020 3:56 PM

Reply
Question marked as Top-ranking reply
User profile for user: John Galt
John Galt
User level: Level 10
146,402 points

Posted on Dec 10, 2020 5:52 PM

Please refer to How to clean the keyboard of your MacBook or MacBook Pro. Even though your MacBook Air is not one of them, the same principles apply.


How on earth would opening it "not help" with cleaning?


The reason is that opening a Mac's case does not expose any part of its keyboard.


Could theey not at least link to how to arrange for Apple to do it?


The link is at the upper right of this webpage: Get Support

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: John Galt
John Galt
User level: Level 10
146,402 points

Dec 10, 2020 5:52 PM in response to ePatientDave

Please refer to How to clean the keyboard of your MacBook or MacBook Pro. Even though your MacBook Air is not one of them, the same principles apply.


How on earth would opening it "not help" with cleaning?


The reason is that opening a Mac's case does not expose any part of its keyboard.


Could theey not at least link to how to arrange for Apple to do it?


The link is at the upper right of this webpage: Get Support

Reply

Cleaning keyboard

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up