Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID / camera not working

Hi, my camera has stopped working seemingly out of the blue. I have tried resetting my iPhone and my settings. When it turns back on there is an error message saying unable to activate Face ID on this iPhone. There are no updates available. Has anyone else had this issue and knows how to fix it?

iPhone XS

Posted on Dec 10, 2020 7:01 PM

Reply
Question marked as Best reply

Posted on Dec 10, 2020 7:03 PM

See this support document for problems with Face ID, including contacting Apple support if necessary. If Face ID isn't working on your iPhone or iPad Pro - Apple Support

3 replies

Face ID / camera not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.