magic keyboard not supported on 11" ipad pro 3rd gen?

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Level 1

9 points

magic keyboard not supported on 11" ipad pro 3rd gen?

the model of the ipad is a MU122LL/A and when i look that up it says its a 3rd gen ipad pro 11". But when i look at the magic keyboard for the ipad pro 11", it says its compatible with 1st and 2nd gen?

we have bought 2 of these keyboards, and neither of them works, so we know we didnt get a lemon.

we actually get an "accessory not supported" error on the screen too.

Posted on Dec 10, 2020 7:03 PM

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Answer 1

bumbleben0

Level 5

5,755 points

Dec 10, 2020 7:18 PM in response to jerrodbug

Make sure that your iPad is up-to-date. Magic Keyboard requires iOS 13.4 or newer. Remove any other cases, then attach your iPad to the Magic Keyboard. If this doesn't work, restart your iPad, and if it still doesn't work, contact Apple Support.

If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

Set up and use Magic Keyboard for iPad - Apple Support

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magic keyboard not supported on 11" ipad pro 3rd gen?

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