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Return phone using apple care

Good morning I just received an email about instructions on how to return my 11 Pro because the back glass is cracked .


when I got to the section of money that would be on hold I was confused on exactly what the amount will that I will actually be paying after you recommend damaged phone. I seem a total of 900 something they will keep on hold but it wasn’t clear what my out of pocket cost will be since I paid for Apple Care .


cam you answer that question ?

iPhone 12 mini, iOS 14

Posted on Dec 11, 2020 5:42 AM

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Question marked as Top-ranking reply

Posted on Dec 11, 2020 5:48 AM

The amount on hold on the credit card is only charged if the device is not returned to Apple. If the device is returned to Apple and a new replacement is sent to you, the charge will be the standard deductible as outlined in your AppleCare agreement.

2 replies

Return phone using apple care

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