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My apple iPad will not turn on. It is charged, I have done a hard restart, but all I get is the apple logo and the line underneath. What do I do now?

My apple iPad will not turn on. It is charged, it is not damaged, I have done a hard reset, but it is stuck on the apple logo with the bold line underneath it. What do I now need to do?

iPad Pro, iPadOS 14

Posted on Dec 11, 2020 10:19 AM

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Question marked as Top-ranking reply

Posted on Dec 11, 2020 10:21 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If the iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Top-ranking reply

Dec 11, 2020 10:21 AM in response to Myelizabeth

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If the iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

My apple iPad will not turn on. It is charged, I have done a hard restart, but all I get is the apple logo and the line underneath. What do I do now?

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