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Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I recently changed my Apple ID password on all my devices because a cellular phone store reset it in order to set up 2 new Apple devices I was buying for me. I did not have my password with me at the time. All my devices were working properly but on the iPad Pro 9.7 inch (no WiFi) I am asked for my Apple ID and password for some tasks and the new password is not being accepted. Can I correct this? Thank you.
iPad Pro 9.7-inch WiFi
After changing your AppleID Password, it i necessarily to complete certain tasks on all devices that use the AppleID credentials that have been updated. This support page should provide the information that you’ll need to resolve any issues:
What to do after you change your Apple ID or password - Apple Support
If you switched to using an entirely different AppleID account, your devices may be Activation Locked to the prior account. Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off or reset.
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
After changing your AppleID Password, it i necessarily to complete certain tasks on all devices that use the AppleID credentials that have been updated. This support page should provide the information that you’ll need to resolve any issues:
What to do after you change your Apple ID or password - Apple Support
If you switched to using an entirely different AppleID account, your devices may be Activation Locked to the prior account. Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off or reset.
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Thank you. I read "What to do after you change your Apple ID or password - Apple Support" and then I found the actual problem: I had entered the password incorrectly and left out one character by mistake. Now, on the iPad Pro 9.7 inch (no WiFi), when I am asked for my Apple ID and password the new password is being accepted.
It’s good to learn that the cause of the problem has now been identified - and the problem resolved.
Why is my Apple ID password not accepted?
