You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

can not reset security questions

I can not remember my security questions. I do have my ID and password though. I have followed the various links provided by Apple however, this just ends up in a never ending circular vortex without solution.


What should I do?


Posted on Dec 12, 2020 2:20 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2020 2:30 PM

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

3 replies
Question marked as Top-ranking reply

Dec 12, 2020 2:30 PM in response to vincej1657

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

Dec 12, 2020 2:44 PM in response to Eric Root

Thank you for that. I went to iforgot.apple.com and clicked "forgot security questions". Can you believe it, the next page was "enter your first pet's name". What?? who ever programmed this was not thinking.


So, if I can't remember ever setting these security questions, and if as you say the reps won't help you update them, then is a person SOL ??

can not reset security questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.