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Apple Authorised Scam Problems

Hi,

I have problem with "Switch" Apple Authorised seller at the Mines Mall, Serdang, Malaysia.

My apple mac pro, it keeps a restarting loop, though it is upgraded, and recovered and no other issue but this one. So, I brought my laptop to the repair to "Switch" which is an Apple Authorised Seller and Service Provider, but they told me that my motherboard is flooded with "coffee", while I never spilled a liquid on my laptop in the past 6 years!!!!

Even if we imagine that a liquid spilled on the motherboard, the laptop will never turn on rather than restarting and updating successfully the software.

I have found the exact problem happened with another customer of apple in China, you can read it here: https://discussions.apple.com/thread/7185685 , which indicates that it might be a common issue, in which that the customer is helpless and cannot claim his rights.

My first question is, how can I claim my rights??

My second question is Apple responsible for their sellers scams?

Thanks in Advance.

MacBook

Posted on Dec 12, 2020 8:45 PM

Top-ranking reply

babowa

Level 9

78,429 points

Posted on Dec 12, 2020 9:05 PM

We are all other users here and do not work for Apple. Therefore, we cannot represent Apple and answer your questions. My guess: since authorized service providers are separate third party companies, they probably have their own policies and it'd be a legal question if Apple is responsible or not. However, 2 similar problems do not constitute a "common issue".

You will need to contact Apple.

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Apple Authorised Scam Problems

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