iMac start up

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Ramona2016 Author

Level 1

8 points

iMac start up

My Mac won’t start after I sign in.

I get rainbow spinning wheel against Sierra background.

I've tried in safe mode and same thing occurs only screen dark.

iMac 21.5″, macOS 10.12

Posted on Dec 13, 2020 5:47 AM

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Answer 1

Best reply

rkaufmann87

Level 10

140,068 points

Dec 13, 2020 7:43 AM in response to Ramona2016

Now that you have it running, please do the following:

Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211

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Answer 2

rkaufmann87

Level 10

140,068 points

Dec 13, 2020 7:04 AM in response to Ramona2016

What happens when you try to restart in Safe Mode?

Use safe mode to isolate issues with your Mac

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Answer 3

Ramona2016 Author

Level 1

8 points

Dec 13, 2020 7:22 AM in response to rkaufmann87

I left it in safe mode for about half an hour and finally restarted. Seem to be able to access most programmes except Mail. Not recognising password.

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Answer 4

Ramona2016 Author

Level 1

8 points

Dec 13, 2020 10:01 AM in response to rkaufmann87

It looks as though others were having a problem with Mail this afternoon and that coincided with the issues I was having in starting up. Able to access everything else now. Thanks for your advice.

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