Problem with FaceTime

Hello silvio114,

Thanks for checking that for us. The next step will be to get you in touch with Apple Support for further assistance with this. They can be reached here:

Get Support

Take care and be safe.

Hello there silvio114,

We're happy to help with this problem you're having with FaceTime. You can find the steps to resolve this issue here:

If you get an error when trying to activate iMessage or FaceTime

Let us know the outcome, and we can go from there if needed.

Have a great day!

Hi again silvio114,

Thanks for the follow-up info. You can get the steps to resolve any trouble you're having signing in to your Apple ID account here:

If you can't connect or sign in to iCloud

Feel free to reach back out if you have any questions.

Good luck!