Why does it say, on the Verizon website, that it replaces batteries under your insurance. But when you go to a Verizon store, they say they don’t replace batteries. I feel it’s false advertising to get you to purchase the insurance. Has anyone had their iPhone battery replaced at a Verizon store or by insurance at all?
iPhone X, iOS 14
Yes, Asurion does offer free battery replacement but not in the store directly. You would contact 611 from the cell phone or 1-800-922-0204 to set up having the battery replaced.
As mentioned the store doesn’t replace the battery. Asurion, the actual insurance provider does. That’s assuming you have the monthly insurance plan on your account versus opting for AppleCare+.
Batteries are consumable parts of the device and are replaced at the users expense.
Complain to Verizon, this has nothing to do with Apple.
Verizon battery replacement
